Shipping & Delivery

SHIPPING POLICY

SHIPPING INFORMATION

We offer free shipping for orders above $40. Orders placed before 4 PM local time will be shipped the same day. Orders placed after 4 PM will be shipped the next day.

LOST/MISSING PACKAGES

Kisakes is not liable for incorrect addresses provided during the checkout process. Please ensure that your billing and shipping addresses are correct before completing your order. If we have made an error, we will take full responsibility for the original order at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent to the possibility that one or more packages may be subject to custom fees when they arrive in your country.

SHIPPING TIME

Shipping time is 1-6 business days. This does not include our 1-day processing time. All shipping times exclude clearance/customs delays.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. Please note that tracking information may take 1-3 business days to update in the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For some shipping companies, it takes 1-6 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at contact@kisakes.com and we will be happy to assist you.